Privacy Policy is owned and operated by Property Finance & Investments Kandy Private Limited, a company registered in Sri Lanka (referred to as "Kandy City Centre”, “KCC”, “KCC Multiplex”, “”, "we," "us," or "our" herein). Please read this Privacy Policy carefully as it describes the way in which we collect and handle your personal information for the following KCC Multiplex services:

  • Website/Online Tickets
  • Box Office Tickets
  • KCC Multiplex Social Media Accounts
  • Promotions
  • Marketing Campaigns

We may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on our website.

We refer throughout this Privacy Policy to ‘personal information’ which means information which identifies you as an individual or from which you can reasonably be identified. Your name, email and telephone numbers are all examples of ‘personal information’.

We respect the importance of your privacy, and that you have a right to make your own choices about how your personal information is collected and used. We know that when you provide personal information to us you are showing your trust and we take that seriously.

You have no obligation to provide any information requested by us. However, if you choose to withhold your personal information, we may not be able to provide you with the Services or products that depend on the collection and use of that information.

How and what personal information do we collect

We collect your personal information in a number of ways, including:

  • directly from you through website purchases, phone calls and email correspondence; and
  • from third parties, including our partners, suppliers, social media and public authorities.

The types of personal information we collect includes:

  • your email address, name, mobile number and other contact details;

We also collect cookie data as described below.

The purposes for which we collect, hold, use and disclose your personal information

  1. The primary purposes for collecting your personal information:

    • We collect your personal information to provide you with our essential services like purchasing of tickets.
    • Other purposes may include us or our service providers:

      • providing you with the benefit of our Services (and the benefits available under them), processing your transactions with us (including verifying your identity if required) and communicating with you about those Services, benefits and transactions;
      • providing you with marketing, promotional and market research material about our Services, and/or the products and services of our clients, suppliers and rewards program partners, and/or to identify products and services that may be of interest to you; and/or
      • performing market research and analysis to better understand your preferences and interests, to help identify products and services that may be of interest to you and to help us improve our Services.

      We also collect your personal information for the following purposes:

      • to provide you with access to protected areas of our websites and to assess the performance of our websites;
      • to update our records and keep your contact details up to date;
      • to comply with any legal or regulatory requirement; and
      • We may also collect personal information for other purposes explained at the time of collection (with your consent).
  2. Marketing and Competitions using your personal information

    • We also use your personal information to send you marketing, promotional and market research material about products and services which we think are likely to be of interest to you and/or to identify services and products that may be of interest to you.
    • In doing so, we may contact you by email, SMS, post or phone (depending on the information we hold) or via our website or in-cinema and we may also use internet-based and/or social media marketing channels including targeted online advertising and online behavioural marketing. Our in house marketing may also use your personal information in order to serve you with more relevant advertising about our services.
    • If you wish to opt out of receiving any further marketing or advertising material from us, please click “unsubscribe” at the bottom of the email messages we send you and follow the prompts.
    • From time to time, we conduct competitions, including on our website(s). When we run these competitions, we may also give you the choice of being on a mailing list to receive further contact from us. Unless you choose to receive those further communications from us, the information we collect from your entry in the competition will not be used for those further communications and will only be used for the competition and as outlined in this Privacy Policy.
  3. To whom do we disclose your personal information?

    • We do not disclose your information to any third parties. All your information is stored and used internally, to provide services directly for you.
  4. Other purposes

    We will not otherwise use, disclose or share your personal information with a third party without your consent, unless:

    • required or permitted by the law;
    • we believe on reasonable grounds that disclosure is required to prevent or lessen significant risk to the life or physical, mental or emotional health of the consumer or another person;
    • we take appropriate action in relation to a reasonable suspicion of unlawful activity, or misconduct of a serious nature, that relates to our functions or activities;
    • disclosure is required to assist any entity, body or person to locate a person who has been reported as missing;
    • disclosure is made for the purpose of establishing, exercising or defending a legal or equitable claim; or
    • disclosure is made for the purposes of a confidential alternative dispute resolution process.

Our use of cookies on our website

Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. KCC Multiplex uses cookies to make your use of our website and services as convenient as possible, such as by customising your web browser's access so that, if you are a rewards programme member, you can instantly see available promotions and movie suggestions. Cookies also enable us to offer products and services that can be bought on line.

We use Google Analytics (including Google Remarketing) which uses both first party and third-party cookies to record standard internet traffic information such as when, and how many times, you have visited our site. We and some third parties (including Google) also use the information from the cookies to optimize ad selection for groups of individuals based on age, gender, interests and past visits to our site and other sites we use. The cookies also allow us and other third parties to evaluate your interactions with ad services on our site and other sites we use. We have enabled Google Analytics for Display Advertising which allows Google and other third parties to advertise to you on our site.

Importantly, we do not combine the anonymous information collected through Google Analytics with personally identifiable information.

If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean you will not be able to take full advantage of the KCC Multiplex services.